The First 100 Days material Joey shared with us was useful and applied to our businesses. He had a way of opening our minds to new ways of thinking about our clients.

Robert Morris
Certified Fleet Services
Sarasota, Florida

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The experience was top notch from the beginning to the end.

The experience was top notch from the beginning to the end. The workshop was high-quality, and I appreciated the hands-on experience using the workbook. The workshop is in line with what we preach to our advisors, and we need to focus on this with internal staff.

Lisa Gunton Buffett
Coordinator, Investment Planning Council
Mississauga, Ontario, Canada

If you’re looking for a way to move mountains with your customers, then look no more.

If you’re looking for a way to MOVE MOUNTAINS with your customers, then look no more. Joey’s presentation immediately caught the audience’s attention. His youthful energy and exploring mind propels one into the thralls of understanding a customer experience. Not only did Joey bring credible statistics and facts to the workshop, but he went further by working with each audience member to better understand their company’s current customer experience. He provided tools on how to recreate the required REMARKABLE. If you haven’t checked out Joey Coleman you need to do so NOW.

Nicole Scott
Key Account Mgr., MacGregor’s, Ltd.
East Gwillumbury, Ontario, Canada
Every business owner owes it to themselves to pay attention to Joey.

Joey does a fantastic job driving home the importance of how a customer experiences your company by focusing in on The First 100 Days. During this time, your company has the opportunity to either stand out or to be like everyone else. Joey shows how easy it is, with just a little planning, to be the one that stands out in a positive way. Every business owner owes it to themselves to pay attention to Joey’s message as it can easily make the difference between struggling to get by and having a break out company.

Michael Reese
President of Centennial Wealth Advisory
Austin, Texas

It takes a top drawer presenter to keep things interesting for two days.

Joey knew his stuff, presented well, and made the time fun, enjoyable and worthwhile. What we learned will enhance our offering to our clients in a big way, and I am committed to taking the details and implementing them with my team. It takes a top drawer presenter to keep things interesting for two days. I am sure that if even only some of the ideas he shared were implemented, the difference to clients could be staggering in a good way.

Doug Bundock
VP Strategic Growth, Bryson & Associates
Ajax, Ontario, Canada

Joey provided good information that could actually be acted upon.

I liked the good energy and the hands-on experience; we actually learned things. Joey provided good information that could actually be acted upon. I will be incorporating unique aspects (presents, videos, video calls) to customer touchpoints throughout our process.

Andrew Amos
Bus. Dev. Mgr., Ellipsis Digital
London, Ontario, Canada

I left energized with so many ideas to bring back to my team.

Joey was an incredibly engaging presenter who managed to create what felt like a collaborative learning atmosphere. He did a fantastic job of distilling what is essentially psychology and behaviour science down to memorable stories and tangible exercises. I left energized with so many ideas to bring back to my team; we already talked about two small changes we can make right now to improve our client onboarding. For the entrepreneur, leader, customer service provider, or sales person who believes in true relationship building, authenticity, and purpose-driven work, Joey is an invaluable educator.

Rachel Berdan
CMO, Ellipsis Digital
London, Ontario, Canada

I truly wish this session could have run for four days instead of two.

The training was extremely informative and thorough. Joey delivered high energy from day one through the rest of the training. I learned new ways of viewing my business and our audiences; I felt encouraged to enhance my thinking about routine tasks and take full advantage of every customer experience. The training session was engaging and comfortable enough that I was able to open up to the changes that are necessary for my business. The First 100 days was a valuable investment for my company. I truly wish this session could have run for four days instead of two. I am now striving for “jubilant” clients instead of clients who are just satisfied.

Annik Pierre
Corp. Acct. Exec, Metroland Media Grp.
Toronto, Ontario, Canada

 

 

I walked away with tangible, practical tools and suggestions that I put into play as soon as you get back to the office.

If you want to figure out how you can take your customer experience to new heights (and really stand out from your competition in the process), then Joey Coleman’s presentations are for you. The workshop was energizing – better yet, I walked away with tangible, practical tools and suggestions that I put into play as soon as you get back to the office. You may already be using some of these tools, but after this workshop, you’ll be able to maximize the impact you get from each tool. What’s better than that?

Evelyn Fernandez
Sr. Mgr. of Comm., Invstmnt. Planning Cncl.
Toronto, Ontario, Canada

Not only will I recommend this to others, I will definitely plan to attend another workshop myself.

The session I attended was led by the outstanding Joey Coleman, who focused on helping us become better at delivering a remarkable customer experience. Through the use of real-life examples, anecdotal stories, in-class participation and wonderful humour, Joey helped us visualize the importance of differentiating ourselves and how easy it can be. I left the workshop with tangible tools and have already started to implement some of the strategies that I learned. Not only will I recommend this to others, I will definitely plan to attend another workshop myself.

Lisa Hendry
Ass. Dir., School of Bus., Queen’s University
Kingston, Ontario, Canada

Joey is intelligent, charming, engaging, passionate, and knowledgeable on the subject of human relationships.

I came to the workshop with an open mind and lowered expectations. I left with a mind full of ideas, energy and confidence. The meat of the subject matter is about the First 100 Days of audience engagement, but Joey was able to spice it up with many asides and discussions about emotion, biochemistry and ways to make the ordinary extraordinary. Joey is intelligent, charming, engaging, passionate, and knowledgeable on the subject of human relationships. If this is indicative of the quality of events the host presents, I predict they well be successful even after the first 100 days.

Robert Shields
VP Marketing, Cashco Financial
Edmonton, Alberta, Canada

As a result of working with Joey, I’m able to think more clearly as the customer, rather than an employee.

As a result of working with Joey, I’m able to think more clearly as the customer, rather than an employee. Gaining insight is important to understand when it comes to interacting with clients. We have already started the process of implementing some of the ideas. Aside from the ideas on customer experience, we were able to observe how coworkers work on a daily basis, which gave the rest of us a better understanding of how the company is actually run.

Alida Dhama
Operations, PolicyMedical, Inc.
Richmond Hill, Ontario, Canada

Interactive and informative.

Joey’s presentation to our staff was interactive and informative. I learned how to connect with the clients through empathizing with them and understanding what is important to them.

Yusuf Rawji
Client Interactions Mgr, PolicyMedical, Inc.
Richmond Hill, Ontario, Canada
I only wish Joey could have stayed longer.

Overall, I feel like Joey’s whole program will put PolicyMedical on a different level in terms of client support and interaction. I only wish Joey could have stayed longer. We had a really good time and it’s always nice to have people like Joey around.

Luis Camargo
Software Eng. Mgr., PolicyMedical, Inc.
Richmond Hill, Ontario, Canada
Deeper connections can have a positive impact on the business relationship.

The sessions with Joey helped us prepare for future conversations with clients. Through Joey’s presentation, we learned how to better role-play scenarios and deliver bad news to clients and customers. We learned the importance of taking the time to learn about our clients from a personal point of view, and how that deeper connection can have a positive impact on the business relationship.

Ismail Moola
Regional Manager, PolicyMedical, Inc.
Richmond Hill, Ontario, Canada

After working with Joey, we have a clearer vision of where we want to be and next steps to help us get there.

Joey understands the importance of client engagement and how you interact with your clients. He has helped us see the importance behind creating those intimate relationships with our clients, almost like treating your clients as your own friends. Joey helped us determine what data we should be collecting on our clients and has taught us how we can use that data to create better client interactions. We see this as a cultural shift in our firm. We believe our employees will do a better job relating to our clients on a more personal level. Specifically, we believe these changes will increase our client engagement and retention rate, and increase our new client referrals. We look forward to improving the culture in our firm to create closer relationships with our clients. After working with Joey, we have a clearer vision of where we want to be and next steps to help us get there.

Christopher Abts
President of Cornerstone Retirement Grp.
Reno, Nevada

Joey Coleman: exciting, energetic and smiles more than a kid who’s about to get ice cream.

Joey Coleman: exciting, energetic and smiles more than a kid who’s about to get ice cream. Don’t underestimate his cheerful and open demeanor. His ability to drive meaningful and thoughtful discussion rivals that of Neil deGrasse Tyson, Carl Sagan and LeVar Burton on Reading Rainbow. If you are a business owner, aspiring entrepreneur, or struggling to find your way in your business, turning down the ability to listen to Joey talk is about as dumb as thinking that Rob Ford wasn’t a drug addict. Joey taught us to see our clients less as aliens and more as humans with their own problems, goals, and pains.

Wesley Stratton
Software Engineer, PolicyMedical, Inc.
Richmond Hill, Ontario, Canada

We used this opportunity to help us grow as a team.

The fact that our team was able to take away concrete action items that we can put into place this week is just remarkable. Our team is based virtually and we’ve only had discussions through phone, chat, or video up until arriving for this event. We used this opportunity to help us grow as a team, as well as help us to understand what more we can do for our clients. It truly was remarkable on all levels.

Staci Jansma
Production Manager at Yoko Consulting
McLean, Virginia

Joey revealed his approach to creating an outstanding customer experience.

Our team spent two days working with Joey to uncover how we currently interact with our clients during The First 100 Days, and Joey revealed his approach to creating an outstanding customer experience. Joey’s presentations clearly showed the importance of all the different interactions we have with our clients, paying attention to every detail, and varying the customer experience by using multiple communication techniques and special touches. Bringing all these elements together creates a beautiful experience that will not only retain our customers in the First 100 Days and beyond, but will also have our customers singing our praises. I am confident that our customer experience and productivity will improve, leading to better relationships with our customers and better relationships among colleagues.

Shannon Trapman
Program Coord. at Rexdale Comm. Health
Toronto, Ontario, Canada

His presentation style is warm, funny, and inviting.

Joey Coleman’s First 100 Days Workshop is a master class in instilling the desire to create the best possible customer experience within a corporate culture. He gives valuable insight into the lifecycle of a customer and how to use various touchpoints to engage customers along that lifecycle. His presentation style is warm, funny, and inviting which helps the audience members relate to him and ultimately “buy in” to his ideas and message.

Alycia Shapiro
President & CEO of KYJO Corp.
Woodland Hills, California

Joey brought to light insights showed how to do it while having fun.

Joey brought to light some insights into what most businesses do not realize and showed how to do it while having fun. I’ve always had the impression that customer engagement is something that works best after your business has reached a certain maturity. After experiencing Joey’s presentation, I now see that it is something that could and should be included during the planning stages of a new business.

Marvin Yoong
Product Owner, Ascom Network Testing
Seremban, Negeri Sembilan, Malaysia

Customer retention is like a marriage – you have to nurture it.

Joey Coleman’s First 100 Days presentation is not only inspiring and educational, but you come away with an enlightened sense of possibilities for your future! He taught us that customer retention is like a marriage – you have to nurture it and make it fun and creative.

Gaye Hicks
Marketing Specialist
Costa Mesa, California

It was a lively, very engaging presentation that left me wanting even more.

It was a lively, very engaging presentation that not only held my interest but left me wanting even more. There is no better compliment I can give than that. I appreciated all the tidbits and thought-provoking ideas…thank you so much! I intend to put the customer first always, and need to challenge myself to think of creative ways to engage him/her and ensure the best experience possible.

Tia Chew
Marketing and Advertising Professional
Culver City, California

Joey is a unique and phenomenal speaker.

Joey is a unique and phenomenal speaker. It’s very easy to focus on his topic because he is passionate about the customer experience. The First 100 days will certainly be the best practices I will use to show my customer how valuable he or she is. I definitely plan to read the pdf and use it as a guide to set up customer service practices.

Anna Nosek
Founder, Triangle MKT
Aldergrove, British Columbia, Canada
With Joey’s presentation style, paying attention was effortless.

The presentation was great. Joey was engaging the entire time and he provided some very useful information that shifted my view of the business in a valuable way. I loved the content. Joey provided great statistics and the Phases of the Customer Lifecycle were valuable. With Joey’s presentation style, paying attention was effortless. Also, it was comforting to know that a bad review can actually help your business – that will help a lot with stress management down the line!

T. Sharma
Owner, Consulting for Rookies
Dallas, Texas

It is rare that you hear new concepts that you could easily apply to a variety of business models,

I have sat through many great and dreadful presentations on subjects as varied as dental practice management, property business building, internet marketing, and today Amazon business building. It is rare that you hear new concepts that you could easily apply to a variety of business models, and to get them in such a fun and entertaining way was fabulous. I can honestly say that I hadn’t heard your business prior to today but I will be sure to look out for your teachings in the future. I will definitely try to make our business more quirky and memorable to the customer.

Dr. Stephen Scott
Physician and Lecturer
Stockport, Cheshire, United Kingdom

Dynamic presentation, with a perfect balance of inspiration and education.

Dynamic presentation, with a perfect balance of inspiration and education. Joey offered a compelling presentation that hit the mark. Makes you want to put everything else aside and get to work.

Alan Struthers
Application Architect and Consultant
Boulder, Colorado 

Joey was energetic, informative, and gave great material for the audience to use in their businesses.

Joey was great. He was energetic, informative, and gave great material for the audience to use in their businesses. I appreciated his focus on customers and sharing examples through stories. From here on out, I will think a lot more about what it is like to do business with my company during The First 100 days.

Jordan Shank
Sr. Fin. Analyst, Catholic Health Initiatives
Denver, Colorado
I took away actionable info I can (and will) put to work immediately.

Joey’s presentation was fun, engaging and thought-provoking. I took away actionable info I can (and will) put to work immediately. His delivery was very good; very entertaining. He shared solid data to back up his assertions and compelled me to entirely reconsider the experience we are providing/going to provide our customers.

Rob Fighter
Chef
Shelby, Ohio
Joey did a great job of maintaining his audience throughout with the content, humor, and organization of his presentation.

I thought Joey’s presentation was informative, entertaining and well-planned. He was well-practiced and quite engaging. He did a great job of maintaining his audience throughout with the content, humor, and organization of his presentation.

Larry Losty
Owner, The Losty Group
Bozeman, Montana

It’s all about making and keeping good relationships.

Through Joey’s speech, I re-discovered answers to problems that have been right in front of me for a long time. It’s all about making and keeping good relationships. He presented some solid takeaways, he was relatable, and his material was very well researched with real AE advisor examples.

David Franzke
Digital Art Director, Advisors Excel
Topeka, Kansas

From here on out, we’ll be much more interactive with our clients.

I loved the way Joey used entertaining examples and stories to drive home the point of the importance of showing clients we truly see them in a relational manner. From here on out, we’ll be much more interactive with our clients.

Josh Stivers
Owner, Platinum Wealth Advisory
Austin, Texas

Joey’s energy and enthusiasm went extremely well with The First 100 Days concept.

The presentation was fantastic. Joey’s energy and enthusiasm went extremely well with The First 100 Days concept. Whether you’re a $500M advisor or newly licensed, you can take away a lot of quality ideas and concepts for building deep and relevant relationships with your clients.

Danny Gay
Co-Founder & CEO, FRS Partners
Winter Park, Florida

Joey’s speech delivered actionable ideas to build better relationships in the next 100 days.

Most speakers drone on about how to bring in new clients etc., etc., blah blah blah. Joey’s speech delivered actionable ideas to build better relationships in the next 100 days. He’s a great story-teller and I left with two ideas I’ll use right now.

Derek Overstreet
President, New Millenium Insurance
Sandy, Utah

Great enthusiasm, great information.

Joey had great enthusiasm, great information, and he was highly entertaining. Joey’s presentation was packed full of great information and new ideas. I loved the timelines, touches, and examples he shared. We’ll be implementing a First 100 Days strategy within the next 12 weeks.

Josh Leonard
Financial Advisor, Leonard Advisory Group
Pittsburgh, Pennsylvania

All in all, not bad for a kid who grew up in Iowa.

Great examples of love affair marketing that all kinds of professionals can use. Double your bottom line by treating clients how they DESERVE to be treated with Joey’s approach. All in all, not bad for a kid who grew up in Iowa.

Matthew Neuman
Vice President, Advisors Excel
Lawrence, Kansas

Unlike most presenters that come from outside our industry, Joey really researched what we do in depth.

Joey held my attention for the entire hour of the presentation. Unlike most presenters that come from outside our industry, I thought Joey had really researched what we do in depth and had very applicable and useful information and coaching. I loved how he focused on actionable items that we can immediately use.

Clayton Alexander
Dir. of Operations, New Millenium Group
Salt Lake City, Utah

I’ll think more about client retention from the VERY beginning from now on.

Joey’s presentation got my juices flowing and got me thinking. I’m thinking a lot more about better ways to interact with clients. I’ll think more about client retention from the VERY beginning from now on.

Kurt Fillmore
Founder, Wealth Trac Financial
Bingham Farms, Michigan

He was worth every minute.

Joey was a phenomenal presenter. He articulated the client’s view of a financial advisory relationship, which too often advisors forget the importance of. He was worth every minute that we listened to him and brought forth many ingenious ideas that we will be able to implement in our own firm.

Megan Clark
Ex. VP, Clark & Associates, Inc.
Reston, Virginia

Create the ultimate client experience or risk business extinction.

Joey Coleman – an experienced presenter, animated story-teller, and knowledgeable expert for the ultimate client experience – didn’t disappoint. His 2-hour presentation delivered nuggets of actionable ideas that every advisor – regardless of experience or tenure – could put to work in their own practice. The key to the presentation, however, was rooted in the fact that for those advisors who want to survive potential extinction during the next generation of automated service providers, they must intentionally interact with their clients and make personal connections. Create the ultimate client experience or risk business extinction by the hands of other cutting edge advisors or the robo advisor. Your choice. Experience or Die.

Jeff Lewis
Owner, Lewis Wealth Management Partners
Kennewick, Washington

His engaging presentation had everyone on the edge of their seats.

Joey brought some incredible insight to a world of online entrepreneurs in regard to customer experience. His engaging presentation had everyone on the edge of their seats and wondering how they could hook their clients in ways more exciting than the “upsell.” I highly recommend Joey’s presentation for putting the “people” first and back into the digital online marketing world!!!

Melanie Coburn
Chief Relationship Officer, Cadre
Washington, D.C.

Joey’s presentation really got me thinking.

It was entertaining, informative, actionable, and I was able to implement some of the ideas as soon as I got back and told the team what I wanted. We have already made changes to our on boarding process, and we will continue to grow going forward. We already had some steps in place, but Joey’s presentation really got me thinking. Joey rocked it!

Brian Stark
Dir. Strategic Dev., SuzanneEvans.org
Murrells Inlet, South Carolina

We’re out to redefine our customer experience after seeing Joey’s presentation.

The presentation was highly effective and brought to light several areas where we can and will dramatically improve our approach. Really great. I’m clear this is not special sauce stuff but derived from a willingness to get uncomfortable and ask the customers what they want and a commitment to deliver it. We’re out to redefine our customer experience after seeing Joey’s presentation, so thank you!

Bakley Smith
Bus. Broker, Transworld Business Owners
New York, New York

The most accurate description would be forehead smacking.

There are several adjectives that could describe Joey Coleman’s first 100 days presentation – high-energy, interesting, captivating, amusing, and so on. The most accurate description would be forehead smacking; Joey presents the case for an onboarding process and the importance of the first 100 days of any relationship (including business relationships). By the time it’s done, you’re left thinking, “Why the hell did he have to tell me that – we inherently KNOW this!” We’ve all been clients and customers and experienced great, and terrible, onboarding processes with companies of all types. And yet to this point we’ve paid so little attention to our own onboarding process. It’s a great presentation, and gives you something you can actually do, and put into practice quickly. (And it gives you the motivation to actually do so!)

Chris Yoko
President and CEO, Yoko Co.
Washington, D.C.
Joey’s presentation hit home.

Joey Coleman’s presentation about the importance of how a company corresponds with a new customer in the first 100 days was thoughtful, engaging and hit “home.” A business must keep open the lines of communication beyond billing and upsells. Welcome your new customer, make them feel wanted, don’t take the for granted or insult their intelligence. Use the several touch points that technology affords us by welcoming and corresponding with them via: in person, phone, email, video or give them a present. Your customer retention and loyalty increases dramatically after they have been a customer longer than 100 days.

Dan Nakagawa
Sr. SE Marketing Mgr, Intersections, Inc.
Washington, D.C.

I appreciate Joey’s honesty and openness about what really matters.

Inspiring. The simplicity of the 100-day story allowed me to see where I dropped the ball with client relationships, and how I can improve immediately. I appreciate Joey’s honesty and openness about what really matters.

Casey Slaughter Stanton
Co-Founder, Engaged Officers
New Orleans, Louisiana

Perhaps the most telling part of the presentation is that my mind did not wander off once.

To begin with, the presentation was entertaining, informative, and useful. It took a subject that I hadn’t really considered and changed my thinking so that I now rank it as one of our top priorities. Perhaps the most telling part of the presentation is that my mind did not wander off once, which is an impressive fete at any conference.

Ryan Kreicker
Dir. IT & Mktg., Hensley Legal Group
Indianapolis, Indiana

Not only is he doing what he’s preaching, he’s experienced it first hand.

Joey brought personal experience and best practice to his presentation. Not only is he doing what he’s preaching, he’s experienced it first hand. A very genuine, high buy-in presentation.

Dennis Fitzgerald
Owner, 24 Hour Company
Falls Church, Virginia

I enjoyed Joey’s honest, easy-going style.

The First 100 Days presentation brought to life the simple things that we often overlook that make new customers feel like valued family. I enjoyed Joey’s honest, easy-going style and the simple case for focusing on The First 100 Days.

Boyd Smith
Owner, TechKnowledgeyInc
Goshen, Indiana

 

Joey is engaging and keeps the day moving in a fun and educational way.

Amazing workshop! It is a chance to immerse myself in customer experience for a full day and be inspired as to where I can take the business. Joey is engaging and keeps the day moving in a fun and educational way. I liked the the pace and entertaining aspect of the presentation, as well as the handy take home materials. The content is so relevant and applicable. I will think more about the different emotions of my clients as they go through the experience.

Jessica Weisz
Chief Client Officer
Toronto, Ontario, Canada

I loved the organization and flow of the entire presentation.

Very well done! I loved the organization and flow of the entire presentation, which culminated with the audience walking away with actionable items. The presentation made me pay more attention to the customer as a person and reconsider the tone and language of my communications.

Ei Phyo Han
Harvard Business School, MBA
New York, New York 

Joey engaged and delighted with his smooth and effective delivery.

Joey Coleman gives a first-rate workshop. The content hit home with the audience members as Joey engaged and delighted them with his smooth and effective delivery. Joey left the audience with clear and concise worksheets that will change any client’s First 100 Days experience.

George Schnarr
President, PRODESIGN Solutions
Toronto, Ontario, Canada

People buy from those that teach, and those they trust. And Joey exhibits both!

Joey Coleman’s First 100 Days presentation was a wonderful mixture of passion, humor, and data surrounding the idea that customer service from Day 1 defines the relationship you with your customer for the long run. It reminded me that there are two Golden Rules in sales. People buy from those that teach, and those they trust. And Joey exhibits both!

Marney Reid
Founder, Stilettos on the Glass Ceiling
San Diego, California

It was better than Cats.

Joey was not only entertaining, but I left with ideas I can implement immediately! I laughed, I cried, it was better than Cats.

Lee Perkins
President, J.L. Perkins Wealth Mgmt.
Macon, Georgia

Breathtaking, spellbinding, and sagacious.

To describe the presentation as “stunning” would be a grand disservice to Joey. Rather, breathtaking, spellbinding, and sagacious should be used.

Jon Drew
Bus. Dev. Exec., Seal Software LTD.
New York, New York 

Identifies what real service should be like.

The presentation was on point and truly identifies what real service should be like. Joey is energetic and full of passion. Everyone needs to attend a Joey Coleman presentation! Joey’s speech has prompted me to refine our red carpet service.

Albert Lalonde
Founder of Kaizen Financial Group
Washington, Michigan

Joey provided laser-focus on one of the most critical aspects of marketing that most companies overlook or, worse, ignore.

Energetic and important. Joey provided laser-focus on one of the most critical aspects of marketing that most companies overlook or, worse, ignore. I have already made immediate changes and intend to revisit the strategies for all eight of my business funnels.

Jenny Thompson
President, jENERATE Marketing
Baltimore, Maryland

I’m going to take a lot away from this and implement it right away.

Before Joey’s presentation, I had never heard of anyone focusing on the client after the sale. I also really liked the idea of sending a gift that doesn’t have our company logo on it. It was great stuff and I’m going to take a lot away from this and implement it right away. I loved the knowledge and expertise of the presenter and the usefulness of the information provided that I could immediately implement. My first day back in the office, I started a plan to implement the things we didn’t already have in place. I only wish he had more time to dive in deeper!

Ben Schrock
Owner of B.A. Schrock Financial Group
Wadsworth, Ohio

Joey gave the audience a map for improving services and finding customers who will use their products for life.

When Joey hit the stage his passion, energy, and love for meeting customers at their level was clear and on point. He gave the audience a map for improving their services and finding customers who will use their products for life. From great examples of companies like Zappos to entertaining stories, Joey was a hit. Fun, engaging and positive about improving what you can offer your customer.

Mac Heffner
Press Secretary, Natl. Agents Alliance
Burlington, North Carolina

Energetic, enlightening.

Energetic, enlightening. Joey made me think about the way I approached the first 100 days of my customer’s experience, and during his presentation, I completely refigured everything I was doing. I’ve already started changing the way that I communicate with clients. I realized that we hadn’t been communicating enough with them, which explained why there always seemed to be trouble right around the month mark. It was truly unique, something you could use immediately to change your business.

Karin Schwartz
CEO, Springboard, LLC
Towson, Maryland

A great way to get me thinking about how we treat our clients.

Joey’s talk was a great way to get me thinking about how we treat the clients we just spent so much acquiring. I totally agree this part is left out but can make everything better without much more effort.

Erick Heckman
Heckman Financial & Insurance Services
San Jose, California

Joey gave us a refreshing outlook on a severely overlooked aspect of customer service and client retention.

Joey gave us a refreshing outlook on a severely overlooked aspect of customer service and client retention. He has dialed in on what it takes to truly over-deliver and wow new clients and to set a new standard in customer care. If business owners paid even a sliver of attention to Joey’s message, client loyalty would no longer be the exception, but the rule.

Alicia Streger
Owner, Forte Fitness
Winter Park, Florida

I can see why so many big players in any industry ask for his consultation.

Joey Coleman’s energy is electric! He not only captivates you with his presentation but adds incredible value. He is an amazing speaker and I can see why so many companies and big players in any industry ask for his consultation. He thinks outside of the box in new ways that would have anyone wanting more.

Camille Mitchell
Client Relations for Monolith Financial Grp.
Lincoln, California

He brought everyone in emotionally.

He started with a personal story and brought everyone in emotionally, owned the stage and showed his mastery for presenting. I loved his method and clarity of thought.

Josh D’Arcangelo
Director of Business Development for 360 Wealth Management
Scottsdale, Arizona

Joey is great at storytelling.

Joey is great at storytelling. It made sense when he told us how to keep clients and ask for referrals after they have been clients for some time. Gathering information about clients using social media to create personalized prizes is an easy-to-implement process. From now on, I will notate personal things about my clients.

Wendy Wallace
Owner, Lighthouse Financial Grp., LLC
Savannah, Georgia

It was clear that he did his homework and understood his audience.

The presentation from Joey was enjoyable and educational. Joey has a high energy that keeps members of the audience engaged. It was clear that he did his homework and understood his audience. His presentation and tips were customized to address our specific industry. Speakers tend to give generic presentations regardless of the group, but Joey took the time to customize his message. The presentation was also neat and clean. He didn’t overwhelm us with definitions and graphs, the slides and visuals were simple and succinct. He shared relevant, true-life stories and used strong imagery to help us remember the key points. At the end of his presentation, Joey used a “1-minute recap” which pulled everything together nicely. His presentation had a great structure – he told us what he was going to tell us, then he told us, then he reminded us of what he told us.

Nathan DeVaux
Financial Advisor at Howard Bailey
Fort Wayne, Indiana

Joey clearly sends the message that businesses need to focus on the customer experience.

Joey was entertaining and clearly sends the message that businesses need to focus on the customer experience, not just sales pipeline and execution. The First 100 Days will provide great ideas on how to improve client retention. We will be implementing Joey’s tips so our system is more strategic.

Kyle Laramie
Owner of Veterans Care Coordination
St. Louis, Missouri
You’ll have tools and concepts to put into practice to make sure you stop neglecting your clients!

Fantastic presentation! Joey is energetic and his presentation was well-prepared beyond expectation. Attendees were literally integrated into the powerpoint presentation as real-world case studies. If you didn’t think you were neglecting your clients before you attended this presentation, you most likely will when you leave. Better yet, you’ll have tools and concepts to put into practice to make sure you stop neglecting your clients!

Doug Auer
Co-Founder, Third Degree Glass Factory
St. Louis, Missouri

After providing helpful data in green shoes, Joey walked us through some real life examples.

If you missed out on this ground-breaking seminar, you missed out on learning how to delight your new clients in the first 100 days, how to break the trend of losing them, and how to improve your retention rate! After providing helpful data in green shoes, Joey walked us through some real life examples. The only question left unanswered at the end of the day is “Who is this guy and where did he come from?!”

Don Guenther
V.P. Sales, Datotel
St. Louis, Missouri

His system is a must for anyone that wants to increase their rate of growth and client retention.

It is expensive to find new clients, but most businesses don’t understand how to keep them. Joey Coleman has used his insights into the human condition and to develop a system that helps companies design simple processes to satisfy the customer needs and make them raving fans. His system is a must for anyone that wants to increase their rate of growth and client retention.

Michael Brennan
Owner, The Brennan Group
St. Louis, Missouri

Joey opened my eyes to how our customers feel after they say “I do.”

I expected it to be all about gifting, but it was way more than that. Joey opened my eyes to how our customers feel after they say “I do.” I learned we need multiple touches between the decision date and the activation date in order to have a raving fan for life. Going forward, I will spend more time on the small touches for our customers after the sale and prior to assimilation.

Joe Schweppe
President, Integrated Payroll Services
St. Louis, Missouri

Living proof that you can engage with even your newest customer and provide value that converts them into an advocate for life.

Joey Coleman’s workshop was an engaging presentation that was light on text and strong on message. Using anecdotes from his own personal consumer experiences, as well as those from several clients for which he consults, Joey made a compelling case for the ease with which a business can fail to keep a customer they’ve already won. Even better, Joey then went on to clarify how similarly easy it is for a business to make immediate changes to counteract this inevitable risk. A series of simple exercises were well placed throughout the event and punctuated the message. By asking attendees to identify how their own businesses succeed (or fail) at engaging customers after the sale, Joey provided a venue for inspiration to come from within – a recipe for a more lasting impression than one typically gets from workshops of this sort. For the final act, Joey illustrated a specific case with the help of an audience member, managing to keep the demonstration humorous and light despite the relatively grave observations he made (and acknowledgements he elicited from the participant). When your correspondent approached an owner from the same business that had participated in the live demonstration, he was elated at the insights it had provided. Living proof that you can engage with even your newest customer and provide value that converts them into an advocate for life.

Mark Richman
President, Brightsource IT
St. Louis, Missouri
His momma shoulda named him Joey Coalmine for all the nuggets of wisdom and the great resource that he is.

“His momma shoulda named Joey Coalmine for all the nuggets of wisdom and the great resource that he is,” an enthused attendee remarked to me after being on the receiving end of some clear direction last night. In a one-night-only showing that could have sold out a full fortnight’s run, Joey Coleman was channelling Thoreau as he implored presidents of some of Canada’s leading corporations to simplify, simplify, simplify, their customer onboarding process – and by doing so, execute the heck out of it.

Sean Brown
President, Egan Visual
Woodbridge, Ontario, Canada

 

It all made sense for my business.

Joey’s workshop was engaging and entertaining. Most important for me was the fact that it all made sense for my business. I appreciated the research that was put into it, the practical examples with the worksheets, and the examples of companies that are doing the right thing. He gave me a lot of food for thought – I am now working on establishing a routine with our sales team to address the First 100 Days of new clients and our onboarding process.

Walder Amaya
E.V.P. Intl Sales & Operations of Evolve Media
Toronto, Ontario, Canada
It’s what you do after the sale that counts.

Joey provided incredible insight into something that all businesses should be doing. It’s not just the sale, it’s what you do after that counts. He provided just enough material to get the group moving ahead and executing.

Kenton Ho
President, Perfit Computer Systems Grp.
Toronto, Ontario, Canada

Joey has an AWESOME personality and clicks with all attendees at one level or another.

The workshop was fun and very informative. I left with an in-depth insight into the customer’s First 100 Days of experiences and perspective and a deeper understanding of their emotions, expectations, and goals when purchasing a new service. I now see clearly what we can do as the service provider to make the transition as seamless and hassle free as possible. Joey has an AWESOME personality and clicks with all attendees at one level or another.

Elham Saemi
Lead Analyst at Perfit Comp. Systems Grp.
Hamilton, Ontario, Canada

The First 100 Days workshop with Joey was such a valuable education for our organization.

The First 100 Days workshop with Joey was such a valuable education for our organization. Joey showed us what we are failing to do to keep our customers. If we follow the process, I am confident that we will retain our customers far after the First 100 Days. My mind wanders and my attention span is very low, but Joey did a great job keeping me engaged. All in all, I am very happy that my whole team went through this workshop.

Richard Smyth
Sales, Perfit Computer Systems Grp.
Toronto, Ontario, Canada

It gave me a new perspective on the whole process.

I enjoyed the presentations and it gave me a new perspective on the whole process – from the other side. It also provided a rounded view of the whole process – how it impacts individuals, and our teams and business as whole. I would recommend this to anyone looking to improve the customer experience and by extension improve their business.

Julie Spinelli
Support Tech, Integral Group
Markham, Ontario, Canada

Joey was able to open our eyes to new ideas by having us put ourselves in our customer’s shoes (something we apparently do not do often enough!).

The presentations were fantastic. Joey was able to open our eyes to new ideas by having us put ourselves in our customer’s shoes (something we apparently do not do often enough!). His energy and enthusiasm were contagious and I am so excited to get started on implementing our new ideas. It was a great learning experience; there is so much more we can do, and with relatively little effort, to make things better, and to improve our attitude. Joey’s positive attitude was contagious enough to give me some new-found strength to move ahead, in the right direction. It was exactly what I needed to kick my butt in gear.

Andrea Lovrics
Director of Operations, Integral Group
Markham, Ontario, Canada

Joey has lit a fire to develop a sustainable and measurable process to be “merchants of wow.”

Joey’s workshop on the First 100 Days experience was inspiring, motivating and made sense. As I have never rolled out a process like this, there is some uncertainty (mixed with lots of excitement and confidence) about how this will unfold. Joey has lit a fire to develop a sustainable and measurable process to be “merchants of wow” when it comes to servicing and interacting with our clients in planned and unplanned touch points. I am excited to see a plan of action and can’t wait to start executing

Saud Juman
President & CEO, PolicyMedical, Inc.
Richmond Hill, Ontario, Canada

I enjoyed the structure, which involved the perfect amount (but not too much) of verbal participation.

I enjoyed Joey’s workshop thoroughly, having no pre-conceived ideas or expectations. I enjoyed the structure, which involved the perfect amount (but not too much) of verbal participation. I loved the visual slides and stats Joey used to present. I am looking forward to learning more about how we can improve our process in general, and what it will take to get us there.

Mike Gremek
Senior Marketing Mgr., PolicyMedical, Inc.
Richmond Hill, Ontario, Canada

Joey’s ability to listen and engage an audience is incredible.

I’ve been fortunate to attend a number of training events and seminars in my career. Joey’s event was the best I’ve ever been to. The combination of his preparation and ability to adjust on the fly is world class. Joey’s ability to listen and engage an audience is incredible. His attention to detail and the purpose behind everything he does is greatly appreciated. Joey’s mannerisms and his body language made people feel so comfortable to share and open up.


Ryan Hawk
Host of The Learning Leader Show
Dayton, Ohio

Joey and I went deep with understanding our customer.

This was not only a fun experience, but the amount we accomplished in such a short period of time was exponential to the launch of our new brand. After launching over four websites and three brands, this has been the most interesting and fun launch by far. Joey and I went deep with understanding our customer, what they wanted, and the language they would most relate to. The result is a website and collateral that stand apart, clearer vision, and an honest understanding of what our brand can be and how we can best serve our clients.

Satya Twena
CEO and Creative Director of Sol a Mer
New York, New York

Joey has an incredible ability to help you understand not just your brand, but yourself.

“You can’t always get what you want…You get what you need” (Rolling Stones). Joey has an incredible ability to help you understand not just your brand, but yourself. Couple that with structured feedback from friends and clients and insights into the vessels needed to bring your message to the world, and you have a world-class recipe for creating a brand that truly feels like you (and makes commercial sense to others too!).”

Rikke Hansen
Career Change Expert and Entrepreneur
London, United Kingdom

 

Working with Joey changed the way I think about myself, my worth, and my business.

Working with Joey changed the way I think about myself, my worth, and my business. I would recommend working with him to anyone who values growth as an entrepreneur or a leader.

Tiffany Cavegn
Founder of Healthy Strong Kids
Minneapolis, Minnesota

Joey is incredible at engaging the audience and pulling them into a different space.

Joey is incredible at engaging the audience and pulling them into a different space. His workshops are highly engaging events that go into unexpected areas, including delving into the personal reasons (and roadblocks) involved in developing your personal brand.

Chris Plough
Adventurer, Advisor, Storyteller
Austin, Texas

Joey Coleman is an excellent speaker and workshop leader.

Joey Coleman is an excellent speaker and workshop leader. I enjoyed his interactive style and content. He works on the technical side as well as the psychological side.

UJ Ramdas
Co­-Creator of the Five Minute Journal
Toronto, Ontario, Canada

Everybody and his uncle knows that customer service is key, but few people can fill in the “how to” the way Joey can.

The First 100 Days presentations produced a list of actionable items that otherwise would not have made it onto my business planning calendar. Everybody and his uncle knows that customer service is key, but few people can fill in the “how to” the way Joey can. The presentation was offered in a logical, yet entertaining sequence, which was perfectly designed for the audience. Joey did his homework.

Brian Melito
Integrative Physician and Entrepreneur
Atlanta, Georgia

Working with Joey Coleman elevates your business to a whole new level.

Working with Joey Coleman elevates your business to a whole new level. His ability to understand your business and come up with incredibly creative ways to engage your customer is second to none! He takes things from good to AMAZING.

Maggie Umlauf
CEO of VersaLiving
Phoenix, Arizona

He engaged the audience with humor, ethos, and an information ­packed presentation.

Joey grabbed my attention from the moment he stepped onstage until he left to a standing ovation! He engaged the audience with humor, ethos, and an information­ packed presentation. He stood my previous understanding on its head and provided a whole new dimension on how to deliver incredible value with a customer experience…not just a sale. Thanks Joey!

Robie Childers
Vice President at JPMorgan Chase
The Woodlands, Texas

Even if you have over 30 years of experience in proven excellent customer service, you’ll discover there are still better ways to do it.

Even if you have over 30 years of experience in proven excellent customer service, you’ll discover there are still better ways to do it with our constantly evolving, computer savvy consumer base. Joey was sensational and invigorating, providing insight and clever ideas that create ever increasing opportunities to gain loyal customers and referrals. A definite “Must­ See” event!

Jeanette Fenton
President of Perfect And Simple
Rio Linda, California

Entertaining and Informative.

Joey Coleman packs a double punch! He’s both entertaining and informative. Focusing on the post­-sale process and one’s existing customer base takes his presentation from the run­-of-the­-mill “How Do I Get More Sales?” to spot­ on “How Do I Turn My Existing Sales into Loyal Clients.” Delivered in a fast-­paced, entertaining style, Joey kept his audience engaged while he delivered pertinent information for our increasingly e­-commerce focused sales funnel.

Terri-Cook Losty
Marketing Dir. at Simply Office Supplies
Bozeman, Montana

The audience leaves with a precious and powerful gift that changes the course of their lives.

Joey Coleman is not a motivational speaker, he is an emotional speaker. Like a master archeologist, he is able to gently dig deep to uncover hidden treasures within each audience member. The audience leaves with a precious and powerful gift that changes the course of their lives.

Randal Wark
Business Coach and IT Consultant
Montreal, Quebec, Canada

His workshops are not about sitting and listening, but about participating and learning from others’ experiences.

Joey Coleman brings to the stage an abundance of excitement, passion, and a profound knowledge of his topic that wowed the audience. His workshops are not about sitting and listening (which is easy to do), but about participating and learning from others’ experiences. Each workshop contains a number of takeaways and golden nuggets attendees can put into practice in their businesses immediately.

Tom Kinross
Self Employed
Brisbane, Queensland, Australia

From the moment Joey Coleman stepped onto the stage until his last word he commanded the full attention of the whole room.

Electrifying! From the moment Joey Coleman stepped onto the stage until his last word he commanded the full attention of the whole room. Not only was his presentation packed with actionable information, but real life examples which inspired all the business minds in the room.

Tania Quiroz
Mktg. Consultant at Send Me Patients 
Moreno Valley, California

If Joey were your university professor, you would never have missed a class.

Joey Coleman is a customer service rockstar, a master educator, and an on­stage guru. He mentors through modeling, enthralls with engagement and entertainment, and weaves a complex canvas of relevant and creative content, humour, and story – all with the practice and precision of a jazz master. If Joey were your university professor, you would never have missed a class. Whatever he is presenting is a “must­ see” and “must­ learn” and he will take your business to the next level!


Parker Cook
CEO of Mistaya Organic Skincare
Vancouver, British Columbia, Canada

Joey seems to have his finger on the pulse.

Joey has a lot of insight that frankly, I couldn’t get enough of. Our time on our Skype calls always went by too quickly and left me wanting more. Joey seems to have his finger on the pulse. Working with Joey is having the benefit of everything he ever read, most likely, as he is a virtual textbook in terms of the information he has to share.

Dave Christensen
Owner of Christensen & Nielsen Trading
Ballston Spa, New York