You've heard enough from me... But what do others have to say?
I've been fortunate enough to receive reviews from my clients about my speaking, workshops, and consulting. I've also appreciated reviews from my readers and listeners. Here's what they have to say:
Very good information but needs to cut out the fat and make it shorter. Too long. If there were an abridged version that showed what to do and how, it would be perfect.
I know that the information I’ve learned from this book is going to help my business as soon as I apply it. And I’m excited to get started on several of the new strategies! Thank you, Joey.
Thank you for an incredible insight into keeping my clients for a long time. highly recommend this book for all business owners.
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman’s theory of building customer loyalty isn’t about focusing on marketing or closing the sale: It’s about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer’s remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding.
For any business person or person who likes to have meaningful connection with others, this book is pheeeeenomenal. I’m so excited to plug these ideas into my business! 10/10.
I’ve read this book a few times. As a leader of a Customer Success team, this has been invaluable. So much so, that this is mandatory reading for all on my team. We’ve used the insights provided in the book to help shape and guide our internal practices. And it’s making a real difference.
The presentation was full of actionable client relation tips. I particularly liked thinking of our clients as our audience to try and do whatever it takes to create a standing ovation.
Amazing, Simple, quick to implement ideas… walked away with value and great ideas.
Joey lays out a compelling argument as to why you can differentiate your agency from the rest by communicating with your client right after they sign with you. There are six tools you can use to solidify your new relationship, and Joey gives great examples on how to use them.
Mr. Coleman was very entertaining while presenting extremely relevant information.
Engaging. It helped put into words and steps how to think about the customer differently.
I thought the presentation was fantastic and well timed for my clients who are about to make a change. Joey opened my eyes to how my approach should be when working with my customers.
Joey was full of energy and really understood his audience.
It was the best keynote presentation I have ever attended. Joey was high energy and gave us real life actionable steps to take to care for our customers.
Joey was very engaging from the start of his presentation. He combined both thought provoking questions as well as comical realities! Joey made me think about the customers we already have, that we want to keep, in a different way. Overall I loved Joey’s presentation and his manner of delivery.
Fun, enthusiastic and interesting.Gives a person a new perspective on how to treat clients.
Joey kept the audience engaged and I was able to see how I could use his approach with my “customers” (business users).
Very good presentation.
Amazing book. Changed my outlook on gifts…..great for any business! Also great suggestions on books to read when you are done.