You've heard enough from me... But what do others have to say?
I've been fortunate enough to receive reviews from my clients about my speaking, workshops, and consulting. I've also appreciated reviews from my readers and listeners. Here's what they have to say:
Very good information but needs to cut out the fat and make it shorter. Too long. If there were an abridged version that showed what to do and how, it would be perfect.
I know that the information I’ve learned from this book is going to help my business as soon as I apply it. And I’m excited to get started on several of the new strategies! Thank you, Joey.
Thank you for an incredible insight into keeping my clients for a long time. highly recommend this book for all business owners.
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman’s theory of building customer loyalty isn’t about focusing on marketing or closing the sale: It’s about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer’s remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding.
For any business person or person who likes to have meaningful connection with others, this book is pheeeeenomenal. I’m so excited to plug these ideas into my business! 10/10.
I’ve read this book a few times. As a leader of a Customer Success team, this has been invaluable. So much so, that this is mandatory reading for all on my team. We’ve used the insights provided in the book to help shape and guide our internal practices. And it’s making a real difference.
Amazing book. Changed my outlook on gifts…..great for any business! Also great suggestions on books to read when you are done.
This was excellent. It’s a tool kit for not taking customers for granted and taking advantage of repeat customers rather than constantly seeking out new customers to make up for attrition. Much to learn for those who work in customer success. Nice work, Joey, and nice accompanying tool kit!
I was first introduced to Joey’s work through Jayson Gainards’ podcast. I thought. “Wow, this guy really knows his stuff”, branding is a weakness of mine so I reached out to see if he had his ideas published to learn more. I hope Joey doesn’t mind posting his response, as it relates to the story. Most people ignore cold emails or only respond if the inbound to make a sale. I didn’t feel neglected. That is what this book is about. You lose customers because they feel neglected in some way. Obviously, I bought the Audiobook and became a customer, but this book is genius relatable to small business owners, service providers, Entrepreneurs, tech startups, and even ‘growth hackers’ like myself who often look at quantitative data to make decisions, instead of the ‘mid-funnel/hot” customers who have already been acquired. Joey will teach you a systematic process to create a customer experience within 100 days, and he breaks down these into 8 phases models. Mind you- I have a degree … I have started numerous business … I have certifications.I’ve learned more from this book about the customer experience then 15+ years of combined. So if you’re skimming through the reviews, still thinking of a kick ass book to read, give this one a shot, you won’t regret it!
I was reading this book with a group at work that would meet weekly to discuss a chapter. Joey outlines his theories and processes in an easily digestible way, and provides real life concrete examples. He also went above and beyond and actually had a life video conference with our group!!
Joey Coleman has a passion for keeping customers happy, and you can really feel it in this book. He goes over many tactics with examples and case studies on how to keep customers happy and keep them ordering your products or staying on your subscriptions. Highly recommend this book.
Great book and contains great examples of how we can all make our customer relations last a lifetime!
Lots of great info and put together very well. Hope to utilize it all soon! Thank you!
From all the books I read so far and the audio books I have listened too, I have enjoyed this book so much and I saw a lot of tools to enhance customer experience .. YOUR customer will feel happy — YOUR employee and YOU which will lead to better world
This is a great book and a wonderful resource for anyone trying to improve their client experience in their business. Joey did a great job of explaining the thought process that our clients go through and how we can engage them to surprise and delight them.
If you are looking for a roadmap on how to turn your prospects into fanboys this book is a great place to start. This book does a great job of explaining the fundamentals of customer experience management and follows up with real world examples to illustrate those principles
As a business owner looking to grow, I’ve been spending money on customer acquisition with little to show for it. Also, I’ve also wondered why some clients refer me right away while others never do. This book unlocks those secrets gives a well explained blueprint to fix it. I’m having our entire leadership team read this book. Thanks for the information!
If you are looking to enhance your business “Customers Service” You need this book Never lose a Customer Again, very good book to start a great customers service department, and will let you win more Profit, as we know no customer satisfaction means no business: leads you to-be out of the market very fast. Thanks again for the awesome book, hope to hear from you again soon.
This is a great book for any business. The homework and questions helped me get my business back on track.