Australia

Telcos and ICT providers take note: why let your customers do all the chasing post sales when you are best placed (with technology. reach , etc) to delight customer new and old with a pro active post sales experience.

I was excited to hear Joey’s talk as I was curious about how to customers despite my KPI of winning new accts. Joey’s talk challenged my years of focusing on the pre-qualification sales cycle and comfort zone. Videos and personalization will be great tools to lift the bar on customer experience where I haven’t been…

Very good. I worked at a company that designed presentations for professional speakers for various industries, and not one of them referred to practical implementations of the stuff they were talking about.

Made me realize the importance of the first 100 days and gave me ideas to improve my professional relationships.

Overall a good workshop presentation by Joey with lots of energy and enthusiasm which completely captivated me on the topic of ongoing improvement in Customer Experience. I really liked the 8 phase cycle focusing more towards the customer experience post sales, stepping away from the traditional business lens looking more towards pre-sales, sales and marketing…