Fahasa
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman’s theory of building customer loyalty isn’t about focusing on marketing or closing the sale: It’s about the First 100 Days® after the sale and the interactions the customer experiences.…
Read MoreDaniel
This was excellent. It’s a tool kit for not taking customers for granted and taking advantage of repeat customers rather than constantly seeking out new customers to make up for attrition. Much to learn for those who work in customer success. Nice work, Joey, and nice accompanying tool kit!
Read MoreSamantha Poole
Eye opening for sure! Everyone in the group could walk away with at least one tangible takeaway to implement in their work flow.
Read MoreYunis Eza
I learned from Joey Coleman principles. Lifetime commitment from customer is the most important thing a company needs. The most successful companies have loyal customers that will do everything to make the company succeeded (Apple, Netflix, Amazon, etc…). I find that Coleman’s steps are in the right direction to get the customer to be loyal…
Read MoreBertie OB
As a business owner I’m always looking for new ideas and guidance on new initiatives. This book is really good to help plan communication with clients and look at ways to keep them loyal (as the title says.) A lot of it I already do, such as getting to know personal details about your clients,…
Read MoreMarianne Kuga
I liked it for the most part. There were parts of it where we, the audience, got very defensive, and I thought he could have handled it better to have us better hear/receive the feedback. We absolutely need to be disrupted and need to hear the feedback but there were times where it wasn’t presented…
Read MoreSheryl Moon
Joey did a great job with customization and doing his research for our industry. His presentation gave tangible takeaways and was pretty heavy hitting. He did not sugar coat his presentation.
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