Anonymous

November 14, 2019

Very good information but needs to cut out the fat and make it shorter. Too long. If there were an abridged version that showed what to do and how, it would be perfect.

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Fahasa

November 12, 2019

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman’s theory of building customer loyalty isn’t about focusing on marketing or closing the sale: It’s about the First 100 Days® after the sale and the interactions the customer experiences.…

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Daniel

September 13, 2019

This was excellent. It’s a tool kit for not taking customers for granted and taking advantage of repeat customers rather than constantly seeking out new customers to make up for attrition. Much to learn for those who work in customer success. Nice work, Joey, and nice accompanying tool kit!

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Anonymous

September 4, 2019

Great book and contains great examples of how we can all make our customer relations last a lifetime!

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Samantha Poole

August 24, 2019

Eye opening for sure! Everyone in the group could walk away with at least one tangible takeaway to implement in their work flow.

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Tricia

August 11, 2019

Great examples, really got me thinking about changes I can make in my business. You can feel Joey’s energy through his writing and all his suggestions can be applied to any business.

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Yunis Eza

August 11, 2019

I learned from Joey Coleman principles. Lifetime commitment from customer is the most important thing a company needs. The most successful companies have loyal customers that will do everything to make the company succeeded (Apple, Netflix, Amazon, etc…). I find that Coleman’s steps are in the right direction to get the customer to be loyal…

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Bertie OB

August 11, 2019

As a business owner I’m always looking for new ideas and guidance on new initiatives. This book is really good to help plan communication with clients and look at ways to keep them loyal (as the title says.) A lot of it I already do, such as getting to know personal details about your clients,…

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Marianne Kuga

May 14, 2019

I liked it for the most part. There were parts of it where we, the audience, got very defensive, and I thought he could have handled it better to have us better hear/receive the feedback. We absolutely need to be disrupted and need to hear the feedback but there were times where it wasn’t presented…

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Sheryl Moon

May 13, 2019

Joey did a great job with customization and doing his research for our industry. His presentation gave tangible takeaways and was pretty heavy hitting. He did not sugar coat his presentation.

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