Anonymous
Most of us focus too much attention and allocate too much money to get new customers or clients! (I’m guilty too.) Delighting and retaining clients is where’s the long term business growth is at! If not for this book, I might not have understood this fact. The book is well structured, as you learn these…
Read More about AnonymousAnonymous
This book was an “ah-ha” moment for me and my business. Full of great advice and examples to give you practical applications for everything he talks about. I highly recommend picking this book up!
Read More about AnonymousDarlene Andrews
Joey hit the nail on the head with how to treat customers and extend the “Golden Rule “ I really enjoyed it.
Read More about Darlene AndrewsTyler Ebert
A refreshing and fun review of how most businesses view customer relationships. Joey provided an engaging opportunity to review how we have been treating our customers and a simple cycle we can use to engage with them better.
Read More about Tyler EbertEd MacHolda
I thought Joey did an excellent job of explaining where so many companies seem to fail in the customer experience.
Read More about Ed MacHoldaSusan Joos
After a crazed day, I wasn’t looking forward to sitting and listening for an extended period. However, Joey was not only engaging, but his topics and suggestions were “real life”.
Read More about Susan JoosSteve Fiorella
Engaging and on point – Joey brought the topic of creating amazing customer experiences to life! His entertaining mix of storytelling and fact guided business owners in the room down the path of not just why, but more importantly how to deliver a first-class customer experience consistently. His command of the material was clear throughout…
Read More about Steve FiorellaAmazon Customer
Have a notepad handy when you read this book. If you’re thinking about how to improve your customer’s experience, you’ll get lots of great ideas.
Read More about Amazon CustomerMatthew Turner
What can I say, other than that Joey is awesome! Followed him and his work for a while now, and so glad he brought his expertise into this book. So good. So inspiring. So actionable. Cannot wait to see what he comes up with next. Keep up the great work, man!!
Read More about Matthew TurnerJB
If you own a business, or retention matters to your job, then read this book. This breaks down how you are losing customers, and how to stop that. Getting this dialed in is a game changer for your business. The author is awesome, and has responded (eventually) to every email I have sent him.
Read More about JB