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This is a killer book for anyone who is truly passionate about the customer experience and creating a customer centric company/brand. Highly recommend for a variety of reasons, but so many companies and managers get lost in operations, investors, fund raising, talent recruitment, etc etc etc, when having a business means, at its core, servicing…

Joey Coleman illuminates what is typically seen as a profoundly frustrating, boring and costly component of your business: customer service. He masterfully reframes it, guiding you to clearly see, opposite of what most think, customer experience is actually your most valuable asset and not just a large expense. Joey evidences that investing significantly, almost fanatically…

I received an advance copy of Joey’s new book, and I said good things about it (see the back cover or the top of the review section in this listing). But here’s the rest of the story: I really, *really* needed to read this book. I am good at starting things and bad at seeing…

Great customer experiences can seem like an art until you learn the science behind it. This isn’t another big ideas book. It’s all about practical application that will WOW your customers time and time again.

Practical and engaging. I took away lots of notes and ideas for improvements.

Joey isn’t just a great author. He’s a great person, thought leader, and speaker. This book encompasses the valuable information that Joey has shared with thousands of people throughout his successful career. Anybody who values customer loyalty and keeping your customer happy needs to read this book.

Fantastic book, great content, referred by Michael Brubeck to buy the book. Definitely recommend.

In a world with more options to choose from than ever before, Joey illustrates a way of truly differentiating yourself, attracting more customers, and most importantly, keeping them. It’s a manual that makes the case for why this matters and provides a comprehensive how-to for getting it done. My team is loving it, and we…

I’ve been familiar with Joey Coleman’s First 100 Days principles for a few years now. I used them to great effect in streamlining the registration, product order, and fulfillment processes in my online business and reducing refunds and customer enquiries. Never Lose a Customer Again is the full manual to improve your customer experience –…

I bought the audiobook on Audible, and just ordered 3 hardcovers to give to Startups I advise. Customer Experience is what scales startups. It’s all about creating True Fans. And finally, here’s the definitive guide to creating True Fans.