Anthony Burbage

August 11, 2019

I enjoyed the whole book and, as a small business owner, it got me thinking of ways to tweak how we deal with clients and the business grows.

Edamus

August 11, 2019

Great tips to help your business. Joey does an excellent job outlining simple yet effect ways to keep your customers post sale. Outlining examples, with sources, he shows excellent ways for any sized business to perform and grow.

G. King

June 21, 2019

Thought Provoking.

Mike Larkin

June 9, 2019

Great tactics for keeping lifelong customers. The book again reinforces Frederick Reichheld book “The Loyalty Effect”. Bottom line, most companies will loose 25%-50% of their customer base. By retaining as little as 5% it can increase your bottom line by 25%. In “Never Lose a Customer Again” Joey Coleman actually gives you the tactics to…

Chris Yoko

May 31, 2019

With so many “disruptive” companies achieving incredible valuations based on their “disrupter” status and rapid customer acquisition, soon disruption will be the norm. Users are getting used to jumping from system to system based on the best deal, new features, etc.With that in mind, the new “disruption” is going to be customer retention. Building a…

Danny Kilgore

May 18, 2019

Loved it. So engaged and wanting to help us!

Haley Woolf

May 16, 2019

Fabulous presentation. It pointed out flaws in our process and suggested multiple ways to improve our work flow and customer relationships.

Isabella Milano

May 14, 2019

The presentation was entertaining, engaging, and relevant. I am in the sales department here at BigSpeak and while I felt like the presentation was mainly relevant to sales, I think the whole company took something away from it. I loved the bluntness, saying what needed to be said and being okay with the fact that…

Marianne Kuga

May 14, 2019

I liked it for the most part. There were parts of it where we, the audience, got very defensive, and I thought he could have handled it better to have us better hear/receive the feedback. We absolutely need to be disrupted and need to hear the feedback but there were times where it wasn’t presented…

Jenny DeRosse

May 13, 2019

Joey showed up with nothing to lose. He is 100% authentic and legitimately doesn’t care if you like him or not. He simply wants you to hear what he has to say as it’s meant to help YOU. What a gift for a professional speaker to have!

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