Five Star

This was an eye opening book. Maybe a tad bit repetitive but I think the author wanted these lessons to go to practice. We will be implementing these throughout our company and, boy, there is some work to be done. 🙂

Fantastic book recommended to anyone running a business, no matter how small or big : there are amazing strategies one can apply outlined in the book.

Useful information for just about anyone dealing with customers. Small or huge business alike, it’s worth the time.

Whether you own a business or work in one, this book will be helpful for you. Joey does a great job at explaining ways to constantly improve your customers experience.

I cannot stop recommending this book to other business friends! I’m so happy with the time I spent listening to this. I’m going back through it recording answers to some of the questions and my brain is about to explode with ideas of new things that I can try with my customers.

I recommend this to smart business owners, it is full of unique insights that will help you lift your company to new heights. Focus on the customer experience, and this book will show you how.

Thoroughly enjoyed it, great info, thought provoking ideas you can implement in your business right away

Retention and customer experience will be the next battlefield in business. Get a leg up and make work more fun with this book. Also, the author is amazing. Don’t know him personally, but he has responded to all of my emails with follow up questions from the book.

I found the book very helpful. I recommend trying to answer the questions as you go through the book. This is a book that you’ll want to go back through. There is a lot of good information that can help any company improve their customer experience.