Five Star

This is a brilliant book and must be read by all business owners and any one who has any form of customer interaction. It is one of the rare books that presents a complete mind-shift in the way we deal with customers and if companies don’t adjust to this new way of offering “customer experience”…

I cannot recommend this book strongly enough. If there is one book that you should read to help your business improve this year, it should be Never Lose a Customer Again.

Great book on the simplest way to increase profits and reduce spending in your business. The author did an excellent job taking me into the shoes of the customer. I just bought a physical copy to read with my eyes since I read this one with my ears.

Joey does a comprehensive job of laying out the different stages of the customer journey. Most importantly, he does this from the customer perspective. Many books within this genre focus on companies, but Joey focuses on customers. It makes this book different than competitors, and I’d highly recommend reading it.

You can’t help but feel excited and energized as you read Never Lose a Customer Again – Joey’s passion and enthusiasm for wowing customers grab you from the very beginning, and his strategies make sense. This isn’t a “someday I’ll do this”, wishful thinking kind of book. These are concepts you can implement right now…

This is a really great book. This book dives in with specifics and ideas on how to be remarkable. The difference is that it deals with being remarkable for new/existing customers, not so much on being remarkable from a marketing perspective. Nevertheless, the applicable principles truly are useful for pretty much any business out there.…

Detailed and thoughtful information on how to think through the interactions you have with customers on an ongoing basis, in well-defined stages and from the point of view of both customer and business, in order to make sure customer experience is not only satisfactory, but amazing. Customers won’t always be feeling the same things about…

A brilliant book about customer retention and customer experience. I really love this book and have bought a bunch of copies to give to clients and friends.

With sales books out numbering customer service books by a factor of 42:1 this book is a welcome change. So much of a focus on the front end instead of the back end. This books make some many key points that can be implemented in any business. Will read again and again.