Mike Larkin
Great tactics for keeping lifelong customers. The book again reinforces Frederick Reichheld book “The Loyalty Effect”. Bottom line, most companies will loose 25%-50% of their customer base. By retaining as little as 5% it can increase your bottom line by 25%. In “Never Lose a Customer Again” Joey Coleman actually gives you the tactics to…
Read MoreChris Yoko
With so many “disruptive” companies achieving incredible valuations based on their “disrupter” status and rapid customer acquisition, soon disruption will be the norm. Users are getting used to jumping from system to system based on the best deal, new features, etc.With that in mind, the new “disruption” is going to be customer retention. Building a…
Read MoreDanny Kilgore
Loved it. So engaged and wanting to help us!
Read MoreHaley Woolf
Fabulous presentation. It pointed out flaws in our process and suggested multiple ways to improve our work flow and customer relationships.
Read MoreIsabella Milano
The presentation was entertaining, engaging, and relevant. I am in the sales department here at BigSpeak and while I felt like the presentation was mainly relevant to sales, I think the whole company took something away from it. I loved the bluntness, saying what needed to be said and being okay with the fact that…
Read MoreJenny DeRosse
Joey showed up with nothing to lose. He is 100% authentic and legitimately doesn’t care if you like him or not. He simply wants you to hear what he has to say as it’s meant to help YOU. What a gift for a professional speaker to have!
Read MoreKyle Crocco
Joey kept it real, fun, and entertaining for his audience. I loved how he tailored the presentation and research to the company so everything had a takeaway. No fat on this presentation.
Read MoreJessica Welch
Energetic and thought-provoking.
Read MoreEleanor Linton
Combined with wit and warmth, Joey walked the BigSpeak team through an honest assessment of their current customer service experience. He challenged the team to rethink how effective email is, and to consider new ways of engaging with clients. Joey was not there to hand out participation trophies for closing sales or handling events. He…
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