Tyler Ebert
A refreshing and fun review of how most businesses view customer relationships. Joey provided an engaging opportunity to review how we have been treating our customers and a simple cycle we can use to engage with them better.
Read MoreEd MacHolda
I thought Joey did an excellent job of explaining where so many companies seem to fail in the customer experience.
Read MoreSusan Joos
After a crazed day, I wasn’t looking forward to sitting and listening for an extended period. However, Joey was not only engaging, but his topics and suggestions were “real life”.
Read MoreSteve Fiorella
Engaging and on point – Joey brought the topic of creating amazing customer experiences to life! His entertaining mix of storytelling and fact guided business owners in the room down the path of not just why, but more importantly how to deliver a first-class customer experience consistently. His command of the material was clear throughout…
Read MoreAmazon Customer
Have a notepad handy when you read this book. If you’re thinking about how to improve your customer’s experience, you’ll get lots of great ideas.
Read MoreMatthew Turner
What can I say, other than that Joey is awesome! Followed him and his work for a while now, and so glad he brought his expertise into this book. So good. So inspiring. So actionable. Cannot wait to see what he comes up with next. Keep up the great work, man!!
Read MoreJB
If you own a business, or retention matters to your job, then read this book. This breaks down how you are losing customers, and how to stop that. Getting this dialed in is a game changer for your business. The author is awesome, and has responded (eventually) to every email I have sent him.
Read MoreEJ
I read this book several month ago after hearing the author (Joey Coleman) on a podcast. I was so pleased with the book that I got it for Leadership Team…and eventually for all 30+ team members in our company. We’ve implemented many of his ideas and we’re confident those changes will pay strong dividends in…
Read MoreJosef Brandenburg
Joey was thoroughly prepared for our call, respectful of my time, budget and delivered tremendous value on, and after, the call. If you’re looking to thread the needle on your customer experience this is worth it.
Read MoreAimee Koch
Attending Joey’s presentation is an engaging, high-energy hour that leaves you with practical tools to implement the moment you walk out of the room. His ability to make each strategy relevant to your customer experience is a gift not many presenters have.
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