United States

One of the better books in this genre. So many businesses spend so much money trying to get new customers they constantly forget they have a goldmine in their existing ones…if only they knew how to do that. This book will tell you how. If you are a micro business owner or entrepreneur you will…

Great info.

An essential book for understanding the very real path that customers walk without the business even being aware. Joey does a great job explaining the importance of recognizing where the customer is on their journey and how to maximize their experience with minimal effort. It boils down to a businesses willingness to improve, then communication…

If you only read 1 business book this year – this decade- read this one. Joey is a great communicator and writer. Stories make his points come alive. Every chapter is chock full of ideas and case studies. Absolutely LOVED this book and I know it will improve our customer service. But more importantly it…

I’ve purchased this book after listening to Joey’s presentation at a conference. He’s very energetic presenter and does a great job of drilling down the concepts he discusses in his book. Obviously for me it was a no brainer to buy his book. I haven’t read the book till the end yet, so my review…

AWESOME book for any business owner to build a road map, with detailed outlines and ideas to apply instantly. Totally loved it. I recommend it to everyone.

A must read.

Excellent read. Great speaker. I heard Joey Coleman at a seminar and was entertained while enlightened.

Well written and easy to understand an important read for anyone dealing with the public.