Five Star

Joey Coleman understands what it takes to take care of your customers. The lessons taught in this book are common sense (in a positive way) and show how important it is to take the time to think about and care for your customers. Even if I put into practice 10% of what Joey talks about…

Truly appreciated all of the real world examples of outstanding service and relationship building. It has inspired me to take our good experience to great. We love all of our clients and they deserve the very best. Looking forward to surprising and delighting them! Thank you for the inspiration and the blueprint to execute these…

Great information. Easy to understand and implement, thorough explanation. Joey is a master of his craft.

This book is now required reading for anyone with whom I partner in business.The ideas and concepts discussed here are the fulcrum upon which the remainder of my career shall rest. Read this book & do the work laid out in it… period.

This was a great book that really brought to light how a few key timed calls/texts/emails or small gifts could really lead to a customer not only staying with your company, but becoming a referral machine to help your growth. Too many businesses focus 90% of their effort on new customer acquisition and 10% on…

I loved it! there are a lot of strong ideas in this book to help with customer relationships. I think all business owners need to read it.

I loved the book. Amazing tips to keep improving customer service and to have a greater impact on clients and their goals.

I am an entrepreneur. I read 32 business books in 2018 my goal is 42 business books in 2019, and Joey’s was one I just completed. This book has changed my personal self awareness and perspective of customer service as well as shifting our Q3 and Q4 marketing plan. Rock on Joey – thank you.…