Five Star

I thoroughly enjoyed this book. We plan to implement this into our business. Joey lays down simple, yet strategic and very thoughtful steps on how to create an amazing customer experience an incredible relationships.

The moment I put myself in the customers mind for the 3rd phase after they just purchased a light bulb went off. Humor and passion made this stand out.  Seeing how I can turn a customer into a forever customer and up-sell really made an impact! This book is packed with gems every few minutes.…

I bought the audio and 3 hardcover editions off Amazon to give to Startups I advise and invest in. Finally, a definitive guide that s User-Centric, with no BS, and tons of wicked case studies and remarkable examples. The author nailed it.

I could’ve listened for 5 more years! Mr. Coleman’s book is my new favorite go-to (and recommendation) for customer interaction and service. Well done! Highly recommend.

Joey Coleman, not surprisingly, exceeds my expectations for a book on customer retention. From start to finish there is a wealth of information and tools provided. It’s the uncommon common sense and Joey distills it so clearly. I am excited to go through the book again, engage my team and use the tools that Joey…

Joey did a great job writing and delivering this. It’s a great guide for businesses and provides wonderful examples. I will be sharing this one for sure!

Great combination of story and how-to. Joey Coleman takes customer “service” and sets a higher standard for your customer’s experience from the first contact to raving fan. He combines case studies, research and anecdotes to keep your attention and follows with how to’s and questions to implement his teaching immediately. If you can’t find something…

He gives a lot of good action items and prompts to consider to improve your customer success.

Everyone who works with customers/clients needs to read this book. I was excited throughout the book as to how I was going to implement the ideas this book was stimulating.

This book is critical in business. The customer experience after a purchase is often overlooked, but Joey explains why and how to serve your customers throughout the customer journey. This book changed my view on business and customer relationships. If you’re in any kind of business or work with customers of any kind, I highly…