Five Star

Great book! I like the easy to implement ideas. I can happily recommend it to any business owner or manager that cares about their customers. I have given it to my manager to read as well.

I came across Joey at SXSW. I tried to get into his talk but the queue was so huge that I was only able to hear the last 15 minutes! But in those 15 minutes I knew that I had just discovered someone who held the key to exactly what I was looking for –…

Incredible read that is not just interesting, but practical. We now use Joey’s model in our business to gauge customer advocacy. Well done!

I love this book. Joey Coleman’s use of examples from page one, model excellency and innovation in customer experience. This book is packed with insights, wisdom, entertainment and great “how to’s” that will add value to your business and to your customers. This book is a great investment in your relationships with your customers and…

What a treat to read a book that has fresh perspectives and immediately usable insights and recommendations. Kudos to Joey Coleman for writing a business page-turner that captures and keeps our attention from the first page to the last. Read it and reap.

Loved it!

Joey is a great author and great speaker. I’ve heard him speak on this topic on multiple occasions and I was excited to read the book for more insights. I was blown away from chapter 2, and it’s better each page after!I’ve shared many insights with my team around customer engagement and the customer experience.…

This is exactly what every business should do….and it wouldn’t hurt if government thought this way too! 😉

Joey Coleman is the go to person in regards to building genuine relationships with clients/customers. He’s put his life’s work into this book and it shows. I highly recommend this to all!