Dmitry Kuriakov
In general, the book is not bad, and if I hadn’t read 200 books on marketing by now, perhaps the book would have been valued at more than three stars (out of five). Do I recommend the book? It’s hard to say. Probably yes, despite the fact that the topic has already gotten exhausted by…
Read MoreIan Callum
Everyone who works with customers/clients needs to read this book. I was excited throughout the book as to how I was going to implement the ideas this book was stimulating.
Read MoreSamantha Gould
This book is critical in business. The customer experience after a purchase is often overlooked, but Joey explains why and how to serve your customers throughout the customer journey. This book changed my view on business and customer relationships. If you’re in any kind of business or work with customers of any kind, I highly…
Read MoreJacob O’Connor
Two big takeaways. (a) I need to get back to being myself. I’ve fallen into an overly professional routine. (b) I’m reminded to follow up on those tricky customer interactions. A call the next week after solving an issue can make a powerful impression.
Read MoreDD
This is a brilliant book and must be read by all business owners and any one who has any form of customer interaction. It is one of the rare books that presents a complete mind-shift in the way we deal with customers and if companies don’t adjust to this new way of offering “customer experience”…
Read MoreStan Skrabut
I cannot recommend this book strongly enough. If there is one book that you should read to help your business improve this year, it should be Never Lose a Customer Again.
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