Customer Experience Book

I’ve had the opportunity to see Joey in action, and he is the only person I trust when it comes to customer retention and building deep relationships with them over the long term. If you are serious about acquiring and keeping your customers, I highly recommend this book.

I’m in the midst of reading a copy of this book and it’s great! The best marketing comes from your existing customers. This book is a needed reminder of that. It offers simple ways to integrate that idea into your business, amongst your team and across your processes. If you reward, surprise and delight a…

Having heard Joey speak numerous times – I cannot emphasize enough how excited I was that he is giving away all of his strategies in a book. I’ve seen companies (ours included) fall into the “yet another customer” trap – where there is more emphasis and thought into getting a new customer in the door…