Customer Experience Book

In a world with more options to choose from than ever before, Joey illustrates a way of truly differentiating yourself, attracting more customers, and most importantly, keeping them. It’s a manual that makes the case for why this matters and provides a comprehensive how-to for getting it done. My team is loving it, and we…

I’ve been familiar with Joey Coleman’s First 100 Days principles for a few years now. I used them to great effect in streamlining the registration, product order, and fulfillment processes in my online business and reducing refunds and customer enquiries. Never Lose a Customer Again is the full manual to improve your customer experience –…

I bought the audiobook on Audible, and just ordered 3 hardcovers to give to Startups I advise. Customer Experience is what scales startups. It’s all about creating True Fans. And finally, here’s the definitive guide to creating True Fans.

A very intuitive read that has lessons for everyone! I greatly enjoyed this read and would highly recommend it to anyone!

Fantastic book and I highly recommend!

Hi I’m Douglas Burdett, host of The Marketing Book Podcast and I’d like to tell you about the book Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days by Joey Coleman. In the book, Coleman explains that every customer experiences eight phases, and they are the same no matter what…

If the title alone doesn’t make you stand up straight or at the edge of your seat… you just don’t get it. There isn’t a business in the world that couldn’t improve its client experience, but only a few are brave enough to admit it… and fewer who are willing to do something about it.…

Fantastic Read!!! Definitely one to recommend to my colleagues and friends.

I was introduced to Joey via a mutual business acquaintance. From the first moment of our first conversation it was clear he had a passion for creating amazing customer experiences. I was one of the lucky ones to read a galley copy of this book prior to publication. I could not wait for the book…

I run a Marketing Consulting group where my revenues are dependent on building long-standing customer relationships. This book provides such a strong how-to lens on driving positive ongoing engagement with your customers around your product or service. Coleman provides an easy guide not just how to keep your current customers happy, but on how to…