Ryan S.
This book is simply outstanding. I first heard Joey on The Learning Leader podcast. We then read the book as a management team and have rolled the book out to all 70 of our teammates internally. It is now part of our welcome packet for new employees given how practical and relevant the tips are.
Read MoreFahasa
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman’s theory of building customer loyalty isn’t about focusing on marketing or closing the sale: It’s about the First 100 Days® after the sale and the interactions the customer experiences.…
Read MoreHayley Parker
For any business person or person who likes to have meaningful connection with others, this book is pheeeeenomenal. I’m so excited to plug these ideas into my business! 10/10.
Read MoreJon Speer
I’ve read this book a few times. As a leader of a Customer Success team, this has been invaluable. So much so, that this is mandatory reading for all on my team. We’ve used the insights provided in the book to help shape and guide our internal practices. And it’s making a real difference.
Read MoreSabrina Kelsey
Amazing book. Changed my outlook on gifts…..great for any business! Also great suggestions on books to read when you are done.
Read MoreDaniel
This was excellent. It’s a tool kit for not taking customers for granted and taking advantage of repeat customers rather than constantly seeking out new customers to make up for attrition. Much to learn for those who work in customer success. Nice work, Joey, and nice accompanying tool kit!
Read MoreHunter Hard
I was first introduced to Joey’s work through Jayson Gainards’ podcast. I thought. “Wow, this guy really knows his stuff”, branding is a weakness of mine so I reached out to see if he had his ideas published to learn more. I hope Joey doesn’t mind posting his response, as it relates to the story.…
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