Max Kaplan
I was reading this book with a group at work that would meet weekly to discuss a chapter. Joey outlines his theories and processes in an easily digestible way, and provides real life concrete examples. He also went above and beyond and actually had a life video conference with our group!!
Read MoreJared
Joey Coleman has a passion for keeping customers happy, and you can really feel it in this book. He goes over many tactics with examples and case studies on how to keep customers happy and keep them ordering your products or staying on your subscriptions. Highly recommend this book.
Read MoreTim Russell
This is a great book and a wonderful resource for anyone trying to improve their client experience in their business. Joey did a great job of explaining the thought process that our clients go through and how we can engage them to surprise and delight them.
Read MoreRich Harriman
If you are looking for a roadmap on how to turn your prospects into fanboys this book is a great place to start. This book does a great job of explaining the fundamentals of customer experience management and follows up with real world examples to illustrate those principles
Read MoreAnonymous
As a business owner looking to grow, I’ve been spending money on customer acquisition with little to show for it. Also, I’ve also wondered why some clients refer me right away while others never do. This book unlocks those secrets gives a well explained blueprint to fix it. I’m having our entire leadership team read…
Read MoreBeautiful Store
If you are looking to enhance your business “Customers Service” You need this book Never lose a Customer Again, very good book to start a great customers service department, and will let you win more Profit, as we know no customer satisfaction means no business: leads you to-be out of the market very fast. Thanks…
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