Brenda
Joey Coleman gives fantastic real-life business examples of how giving our customers, regardless of the industry we’re in, super impactful experiences. He then turns the thought process inward and gives us exercises which show us, and our teams, how we too can connect in meaningful ways with our own customers. The eight stages he outlines…
Read MoreMichael G.
Joey Coleman understands what it takes to take care of your customers. The lessons taught in this book are common sense (in a positive way) and show how important it is to take the time to think about and care for your customers. Even if I put into practice 10% of what Joey talks about…
Read MoreAndrea York
Truly appreciated all of the real world examples of outstanding service and relationship building. It has inspired me to take our good experience to great. We love all of our clients and they deserve the very best. Looking forward to surprising and delighting them! Thank you for the inspiration and the blueprint to execute these…
Read MoreThomas Brady
Great information. Easy to understand and implement, thorough explanation. Joey is a master of his craft.
Read MoreJeremy Carver
This book is now required reading for anyone with whom I partner in business.The ideas and concepts discussed here are the fulcrum upon which the remainder of my career shall rest. Read this book & do the work laid out in it… period.
Read MoreStephen Turner
This was a great book that really brought to light how a few key timed calls/texts/emails or small gifts could really lead to a customer not only staying with your company, but becoming a referral machine to help your growth. Too many businesses focus 90% of their effort on new customer acquisition and 10% on…
Read MoreAnthony Armstrong
I loved it! there are a lot of strong ideas in this book to help with customer relationships. I think all business owners need to read it.
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