Customer Experience Book

I implemented half of what is in this book and still increased my customer and employee retention dramatically! Great book!

The principles outlined in this book have played a substantial role in shaping my business. They’ve transformed the way we interact with clients, think about relationships, and build processes that enable our team to succeed. In the end, to put it simply: they’ve made our clients happier and more fulfilled. That’s great for us, but…

Got this book on customer experience. It’s an easy and fun read. Finished it in about two days! We have made lots of highlights to share with our customer engagement team members. The biggest issue for us is keeping our customers happy, mapping the journey for them from when they call us to understand all…

What would your business look like if you kept more of your customers? As a marketer, I spend a lot of time thinking about telling better stories to get people in the door. But the real key to almost every business is…do those people stay? Do they love what you do? Do they tell and…

This book is a MUST-READ for all entrepreneurs, leaders and business owners looking to improve the customer experience (something not enough people focus on). At a time when most people put money solely behind the acquisition of new customers, Joey reminds us of the value and importance of customer retention. You can feel the energy…

Fair warning: I already blurbed the book, so I am clearly biased. I love this book and the ideas in it. But that’s because the ideas are amazing and helped me fundamentally change my business.It’s really very simple: we all spend so much time finding and persuading new customers to buy from us, but we…

Thrilled to see that someone is finally addressing this. Customers get great attention up to the point of sale, then feel left in a lurch if something isn’t as expected after the sale. I hope that this will be required reading for everyone in the marketing department. It justifies the expense of caring about the…

Joey’s approach to relationships is a breath of fresh air. He takes philosophical flavors and integrates that with deep commitment and work. Its securing to have the information and feels enabling to go through an experience with Joey. Fantastic content for anyone who is pushing out a creation into the world! 🙂

In today’s business climate, it feels like so many people are focusing on the wrong thing. Joey’s book is going to reverse the trend. In full disclosure, Joey and his team sent me a gallery copy. My business is also featured on a few pages. Many years back I heard Joey give a presentation and,…

So much gospel in the marketplace is about how to “get more leads”, however very few talk about retention. It boggles my mind because unless you have great processes in place to keep existing customers happy, what’s the point. Strong customer lead flow with poor retention on the back end is like eating soup with…