Customer Experience Book

Joey is clearly working in his genius as he leads others to retain more customers. His ease of speech about and natural inclination toward showing appreciation is going to revolutionize customer service. This book serves as a roadmap in doing so.

I run a small coaching business so I wasn’t sure the ideas in the book would apply to me–but this book does an amazing job of step-by-step walking you through how to think about your customer relationships in a more human-centered holistic way, and how to delight and surprise them so that they will love…

By the time I got the fourth recommendation of this book from another person I like and respect very much, I knew I had to order the book. At its core, it’s about doing business in a more effective and satisfying way – a more personal and human way. More specifically, Joey points to important…

I bought this book on Audible and listened to it there. Then I bought 3 copies from Amazon. First, this book is amazing. EVERY company owner should read it. After reading it once I immediately turned around and read it again. Then I bought a copy for each member of my company. We are doing…

This is an awesome book. If you’re looking to improve your bottom line and strengthen your relationships with current clients—look no further! This is a must-have for any professional.

Book gives you tangible things you can do to improve product experience for customers.

If you are starting a business or wanting to grow your business, the future is not in some fancy marketing scheme or online “magic funnel.” It’s in customer experience. As the owner of a small marketing company, that’s hard for me to admit! This book takes you through the “why” and “how” to help customers…

Most of us focus too much attention and allocate too much money to get new customers or clients! (I’m guilty too.) Delighting and retaining clients is where’s the long term business growth is at! If not for this book, I might not have understood this fact. The book is well structured, as you learn these…

This book was an “ah-ha” moment for me and my business. Full of great advice and examples to give you practical applications for everything he talks about. I highly recommend picking this book up!

Joey hit the nail on the head with how to treat customers and extend the “Golden Rule “ I really enjoyed it.