Customer Experience Book

Have a notepad handy when you read this book. If you’re thinking about how to improve your customer’s experience, you’ll get lots of great ideas.

What can I say, other than that Joey is awesome! Followed him and his work for a while now, and so glad he brought his expertise into this book. So good. So inspiring. So actionable. Cannot wait to see what he comes up with next. Keep up the great work, man!!

If you own a business, or retention matters to your job, then read this book. This breaks down how you are losing customers, and how to stop that. Getting this dialed in is a game changer for your business. The author is awesome, and has responded (eventually) to every email I have sent him.

I read this book several month ago after hearing the author (Joey Coleman) on a podcast. I was so pleased with the book that I got it for Leadership Team…and eventually for all 30+ team members in our company. We’ve implemented many of his ideas and we’re confident those changes will pay strong dividends in…

Read this ****ing book! I almost didn’t grab the book because the title seemed depressing. A month after reading this book I’ve taken a new look at my business. My clients are posting online the ways that I love bomb them. This system might make you more money than any other business book released in…

Joey does a fantastic job of unpacking the customer experience. He shares stories, and real world scenarios to help reshape your thinking. He starts by unveiling a perspective that many forget, but is a differentiator — the great successful businesses and organizations put their focus on the Human 2 Human (H2H) connection. it doesn’t matter…

I really like the basic concepts that are presented. Good common sense actions that some times we get too busy to think about and implement.

I bought this book after a heard Joey speak at a conference…great book, easy to read and follow…great guideline to wow your customers throughout their journey with you.

Great advice to keep customers. Pick one thing from the book and earn back your purchase price. Keep doing it and build your bottom line.

I heard Joey on a Facebook Live stream and thought I’d use one of my audiobook credits to listen to the book while walking my pooch. I have to admit I was skeptical going in. Seriously, this guy is way too cheerful! But the more I listened, the more I realized there was something here.…