Customer Experience Book

Great audio. Learning a lot from this author.

Excellent book

Love this book!

What an incredible informative book! Joey shares specific examples that help with client retention and shares vivid stories that helped me realize what I was doing in my business. This a practical guide to never losing a customer again. as soon as I finished reading it I was able to implement a few things right…

One of the better books in this genre. So many businesses spend so much money trying to get new customers they constantly forget they have a goldmine in their existing ones…if only they knew how to do that. This book will tell you how. If you are a micro business owner or entrepreneur you will…

Great info.

An essential book for understanding the very real path that customers walk without the business even being aware. Joey does a great job explaining the importance of recognizing where the customer is on their journey and how to maximize their experience with minimal effort. It boils down to a businesses willingness to improve, then communication…

If you only read 1 business book this year – this decade- read this one. Joey is a great communicator and writer. Stories make his points come alive. Every chapter is chock full of ideas and case studies. Absolutely LOVED this book and I know it will improve our customer service. But more importantly it…

I’ve purchased this book after listening to Joey’s presentation at a conference. He’s very energetic presenter and does a great job of drilling down the concepts he discusses in his book. Obviously for me it was a no brainer to buy his book. I haven’t read the book till the end yet, so my review…

AWESOME book for any business owner to build a road map, with detailed outlines and ideas to apply instantly. Totally loved it. I recommend it to everyone.