Customer Experience Book

With so many “disruptive” companies achieving incredible valuations based on their “disrupter” status and rapid customer acquisition, soon disruption will be the norm. Users are getting used to jumping from system to system based on the best deal, new features, etc.With that in mind, the new “disruption” is going to be customer retention. Building a…

Best book on customer service I have ever read.

The best business book I’ve read in a long time. A very long time. Every single page will make you think about how you can improve the way your company takes care of your customers’ needs. Lots of great examples and case studies that illustrate how companies have put the ideas in the book into…

FWIW – I read about 30-60 business books/year and countless articles from Forbes, Fortune, HBR, et al.and have been doing so consistently for about 15 years. I have only found 3 books that I am willing to purchase on behalf of my clients due to their insights and prescriptive nature – Joey Coleman’s , Vivid…

This book has earned a place on my “must read” list for anyone at my marketing agency that’s dealing with customers. Timely, relevant, applicable read that has already helped us improve retention efforts and client satisfaction. That all said, it’s not a recipe for turning into “yes” people. It’s a plan to more intelligently handle…

From cover to cover this book was phenomenal. Mr. Coleman offers a tremendous learning experience for people and businesses alike. I 100% recommend this book.

This book is a game changer! Our small business in Boise Idaho just finished reading the book and we are eager to start implementing the valuable ideas that Joey talks about. He talks about how this book will apply to any business and it truly does. We are so excited to start putting these ideas…

There are a TON of customer service books out there and they all seem to read the same…blah, blah, blah. This one is different. Customer Service starts at the beginning of the sales process and continues with wowing the customer throughout the course of their affiliation with you — which should be until you and…

From cover to cover this is full of real examples that you can get your head around. I’ve been working with my clients for months helping them to build better connection points with their tribes. And the last several chapters took my connection game to a whole other level. Thanks, Joey, for helping people build…

This book has already started enhancing the experiences we provide for our clients at our small marketing agency.